The county built a better El Niño page. It still forgot who floods.
San Diego County launched its El Niño 2026 information hub on September 25. It has live stream gauges, an outage map and a section called “After the Storm.” It does not exist in Spanish, and it will not tell you where to sleep.
Still not a page for the people who flooded.
Nine attributes, the same nine we used on the city’s page in No. 01. Each is rated Excellent, Very Good, Good, Fair or Poor. The conversion, which we are publishing this time so anyone can check the arithmetic: Excellent 10, Very Good 8, Good 6, Fair 4, Poor 2, out of 90, scaled to 100. We tested every link. We requested the Spanish version of the page directly. Where we could not confirm something, we say so rather than scoring it down.
The report card
| Attribute | Rating |
|---|---|
| Language accessThe hub exists only in English. We requested the same page on the county’s Spanish site and got a 404, twice, on September 24 and again on September 28. The Spanish home page works and carries no El Niño link at all. | Poor |
| Clarity of instructions“How to Prepare,” “Prepare Your Household,” “Safety During Storms” are plain and readable. Thinner than the city’s property-by-property checklist. | Good |
| Ease of navigationIt behaves like a hub. Everything is one click, and it sits inside Alert San Diego rather than off on its own. | Very Good |
| Local specificityThe Know Your Hazards tool is the strongest thing here. We could not confirm whether it returns a result for a specific street address or only shows neighborhood layers. Nothing else on the page is specific to a place. | Fair |
| Up-to-date informationLaunched September 25, 2026, so it is new. It carries no last-updated date, and it does not mention the state of emergency the governor declared four days earlier. | Fair |
| Coverage of usersWritten for somebody with a house, a car, a phone and English. Nothing for renters, nothing for people without a vehicle, nothing for people already unsheltered. | Poor |
| Usefulness during a stormLive rainfall and stream gauges from the county’s own ALERT network, National Weather Service conditions, and the power outage map. That is real utility and the city page has none of it. No road closures. | Good |
| Recovery guidanceThere is an “After the Storm” section, which is more than most preparedness pages admit to. Nothing about replacing lost documents and nothing about assistance centers. | Fair |
| Predicted reliabilityIt lives on the platform the county actually uses to alert people, so it is likelier to be maintained mid-event than a static page. Undated, and it does not link to the city’s page. | Fair |
What it gets right
Most government preparedness pages are a brochure that links to more brochures. This one connects to working systems: the National Weather Service, the county’s own ALERT network of rainfall and stream gauges, the Know Your Hazards map, the power outage map, air quality, beach water quality, and the Tell Us Now reporting app.
It also names its own capacity, which almost nobody does. From the county’s September 15 release:
That is a claim a resident can check. And the page has a section called “After the Storm.” That sounds small. It is not. Almost no preparedness page in the country admits there is an after.
What it gets wrong
It does not exist in Spanish
The hub sits at a web address beginning /en-us/. We requested the identical page at /es-us/. It returns a 404. We checked on September 24 and again on September 28. The Spanish side of Alert San Diego is live and working, and its home page carries no link to El Niño anywhere.
“The Emergency Operations Plan also did not account for communicating with residents in languages other than English, resulting in flyers containing translation errors or inaccurate information.” City of San Diego, Office of the City Auditor, Performance Audit of the City’s Disaster Response, June 2025, Finding 2. That finding was about the neighborhoods that flooded in January 2024.
One more number, for scale. The County of San Diego prints facsimile ballots in fifteen languages and puts them in every vote center in the county. It added Somali and Persian voluntarily, beyond anything federal or state law required. Fifteen languages of ballot. One language of flood page.
It does not say where to go
No shelter locations. No evacuation zones. No evacuation routes. The city’s page does not have them either, so between the two of them, a San Diegan cannot learn from any government El Niño page where to go when the water comes.
It does not say how to get your papers back
Nothing about replacing a driver’s license, a birth certificate, a deed, a vehicle title. Nothing about a Local Assistance Center, which is California’s name for the one-stop site where all of that happens, and which the county itself opened at Spring Valley Library on day six of the January 2024 flood.
This is not a small omission. The San Diego Housing Commission’s own closeout report on the flood recovery program named the consequence directly: families struggled to find housing because of insufficient income, insufficient credit or rental history, employment barriers, “or lack of identification documents or a bank account.”
It has nothing for renters, and nothing for people without a car
On January 30, 2024, eight days after the flood, the county Board of Supervisors adopted a just-cause eviction ordinance for flood-affected residents. In National City, landlords sent lease-termination letters to flooded tenants within a week. None of that is on the page.
Rebuilding its regional emergency plan, the county asked residents what they were worried about. It got 127 survey responses and 841 comments. The top evacuation concern, by a wide margin, was transportation access, at 109 responses. Second was physical mobility, at 58.
In January 2024 the flood destroyed people’s cars. The county then opened its assistance center at Spring Valley Library, roughly ten miles from the worst-hit blocks. The city auditor recorded that community groups “expressed frustration regarding accessibility for residents with damaged vehicles.”
They asked. They were told transportation. They did it anyway.
The clock that should be on this page
- Day 0January 22, 2024. The flood. City and county both declare local emergencies.
- Day 6County opens an assistance center at Spring Valley Library, about ten miles from the worst damage.
- Day 8San Diego Foundation makes its first grants. Philanthropy moves before any government center is open inside city limits.
- Day 12City opens its own center at Mountain View Community Center.
- Day 21Nonprofits running relief out of the Jackie Robinson Family YMCA hold a press conference asking government to take over.
- Day 28Federal individual assistance becomes available.
- Day 128The city and county housing assistance program opens applications.
Who this page is written for
Somebody with a house, a car, a phone and English. The people who flooded in 2024 were majority renters, majority Black and Latino, low income. Of the households still living in hotels that May, average monthly income was $1,700. Very few of them had all four of those things on January 23.
In fairness
The county’s direct jurisdiction is the unincorporated area, and the worst 2024 damage was inside City of San Diego limits and in National City. Some of what is missing here is genuinely somebody else’s job.
But the county ran the first assistance center, passed the tenant protections, and ran the hotel program that housed more than 872 households. It cannot hand off the recovery side entirely.
One thing we could not verify: whether the Know Your Hazards tool returns a result for a specific street address or only shows neighborhood-level layers. We rated it on what we could confirm.
Four fixes, none of which need a budget
- Publish the hub in Spanish.The county’s Spanish site already exists and already works. The page is a few hundred words.
- Add shelter and evacuation information, or say plainly where to find it.If the answer is “we will announce it when it happens,” say that, so people know not to look.
- Add a line on replacing lost documents, and link the county Assessor/Recorder/County Clerk.That office replaces most of what people lose in a flood.
- Put a last-updated date on the page.People will reload this at two in the morning in January.
Bottom line
Good hazard page. Not yet a help page.
Sources
- County of San Diego. El Niño 2026: What San Diego County residents need to know. Read September 28, 2026.
- San Diego County News Center. (2026, September 25). County launches El Niño 2026 information hub to help residents prepare early.
- San Diego County News Center. (2026, September 15). County outlines readiness efforts ahead of a strong El Niño season.
- Office of the City Auditor, City of San Diego. (2025, June). Performance audit of the City’s disaster response (OCA-25-10).
- Hagerty Consulting, Inc. (2024, November 8). County of San Diego severe storm and flooding (DR-4758-CA) after action report.
- San Diego Housing Commission. (2025, August). Flood Recovery Program for Displaced Residents closeout report.
- County of San Diego, Registrar of Voters. Facsimile/reference ballots.
- County of San Diego. (2026, September). Operational area emergency operations plan, Basic Plan.
- KPBS. (2025, January 22). ‘Don’t forget about us’: One year later.
- Voice of San Diego. (2024, March 11). As city and county officials were mired in confusion, local nonprofits led the flood relief response.